Refund policy

Try before you pay

You can make reels, edit them and watch full previews without paying anything. We ask you to check a take before you spend an export on it.

When you can get a refund

• You bought a pack in the last 14 days and have not used any exports from it. You get a full refund.
• An HD export failed, the file did not work, or it did not match the preview you saw. We will fix it, or return that export to your account, or refund it if we cannot fix it.
• You were charged twice for the same order. We refund the extra charge.

When we cannot refund

Once an export has been used to download a take that works and matches its preview, we cannot refund it, because you already have the full file. The same applies to packs bought more than 14 days ago. If something feels unfair, write to us anyway and we will look at it.

How to ask

Send us a message from the support page at urltoreel.com/support. Choose Billing or refund, use the email you paid with, and add the order number from your Lemon Squeezy receipt. Tell us what went wrong in a sentence or two. We try to reply within two working days.

Refunds are paid by Lemon Squeezy, our Merchant of Record, back to the card or account you paid with. Your bank usually shows the money within 5 to 10 working days. When a pack is refunded, its exports are removed from your account.

Contact

Send us a message from the support page at urltoreel.com/support with any question about this page. We try to reply within two working days.